Shipping Policy

Where We Ship

Currently, we only ship to addresses within the United States.

Processing Times

Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive a second notification when your order has shipped.

Shipping Methods & Rates

• Standard Shipping (3–7 business days): Calculated at checkout
• Expedited Shipping (1–3 business days): Calculated at checkout (if available)

Delivery times are estimates and may vary due to carrier or regional delays.

Tracking Your Order

You’ll receive an email with tracking details once your order ships. Please allow 24 hours for tracking to update.

Shipping Issues

If your package is delayed, contact us at info@gemsthetix.com. While we do our best to assist, we are not responsible for shipping delays once the order has left our facility.

Lost or Stolen Packages

Gemsthetix is not liable for packages marked as delivered by the carrier. We recommend contacting the carrier directly for lost or stolen shipments.

Address Accuracy

Please ensure all shipping information is entered correctly at checkout. Gemsthetix is not responsible for delivery issues due to incorrect or incomplete addresses.

Eco-Conscious Shipping

As part of our sustainability promise, all orders are packaged with eco-conscious materials.